Contact Us
We'd love to hear from you! Whether you have questions about our products, need support, or just want to say hello, our team is here to help. Fill out the form below and we'll get back to you as soon as possible.
Intentional design
We create with intention. Our products solve real problems with clean design and honest materials.
Quality first
We obsess over the details and strive to deliver the best products at the best prices, every time.
Customer care
We're always on your side: keeping our loyal customers happy is our top priority and number one goal.
Intentional design
Everything we do starts with why
Made with care
We believe in building better
A team with a goal
Real people making great products
Frequently asked questions
What is Your Return Policy?
30-Day Return Guarantee
We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, we offer a hassle-free 30-day return policy.
Eligibility Requirements
Items must be:
- Unused and in original condition
- In original packaging (unopened when applicable)
- With all tags and labels attached
- Returned within 30 days of purchase
Return Process
To initiate a return:
- Contact our customer support team at support@kacon.co.za with your order number
- Receive a prepaid return shipping label
- Pack your item securely and attach the return label
- Drop off at any courier location
- Refund processed within 5-7 business days of receipt
Return Shipping
We provide prepaid return shipping labels for all eligible returns. Simply print the label and drop off your package at any authorized courier location. No need to pay for return shipping!
Refund Details
Refunds include:
- Full product price
- Original shipping cost (for defective items)
Refunds exclude:
- Return shipping costs (covered by us)
- Custom or personalized items
- Items showing signs of wear or damage
Exclusions
The following items cannot be returned:
- Final sale items (clearly marked at purchase)
- Clearance or discounted items (unless defective)
- Items purchased more than 30 days ago
- Items without original packaging
- Custom or made-to-order products
Questions?
If you have any questions about our return policy, please don't hesitate to contact us at support@kacon.co.za or call +27 (0) 123 456 7890. Our customer service team is here to help!
Are any purchases final sale?
Understanding Final Sale Items
Most of our products are fully returnable within 30 days. However, we do have a small selection of final sale items that cannot be returned or exchanged. We clearly mark these items before you purchase, so there are no surprises.
What Are Final Sale Items?
Final sale items typically include:
- Clearance & Heavily Discounted Items: Items marked down 50% or more are often final sale to reflect the significant discount
- Limited Edition Products: Exclusive or limited-run items that we cannot restock
- Seasonal Items: End-of-season products being cleared to make room for new inventory
- Bundle Deals: Special package deals and bundles may be final sale
How to Identify Final Sale Items
Final sale items are clearly labeled with a "Final Sale" badge or notice on the product page. You'll see this information:
- On the product listing
- In the product description
- At checkout before you complete your purchase
Why We Have Final Sale Items
Final sale items allow us to:
- Offer deeper discounts on select products
- Clear inventory to make room for new arrivals
- Pass savings directly to you on exclusive items
- Keep prices competitive on limited-edition products
Important Reminders
Final sale items:
- Cannot be returned or exchanged
- Cannot be refunded (even if defective, with rare exceptions)
- Are clearly marked before purchase
- Are final once purchased
Exception: If a final sale item arrives damaged or defective, please contact us immediately at support@kacon.co.za. We'll work with you to find a solution.
Questions Before Purchasing?
If you're unsure whether an item is final sale, please don't hesitate to contact our customer service team before making your purchase. We're happy to clarify any questions at support@kacon.co.za or +27 (0) 123 456 7890.
When will I get my order?
Order Processing & Delivery Timeline
We understand that you're excited to receive your order! Here's what to expect from the moment you place your order to when it arrives at your door.
Order Processing Time
Processing: 1-2 Business Days
- Orders are processed Monday through Friday (excluding public holidays)
- Orders placed on weekends or holidays will be processed the next business day
- We verify payment and prepare your items for shipment during this time
- You'll receive a confirmation email immediately after purchase
Shipping Timeframes
Standard Shipping: 3-5 Business Days
- Delivery time begins after your order has been processed and shipped
- Timeframes are estimates and may vary based on your location
- Remote areas may take slightly longer
- Weekends and public holidays are not included in delivery estimates
Expedited Shipping: 1-2 Business Days (Available on select items)
- Premium shipping option for faster delivery
- Additional shipping fees apply
- Available at checkout
Tracking Your Order
You'll receive:
- Order confirmation email immediately after purchase
- Shipping notification email with tracking number once your order ships
- Tracking link to monitor your package in real-time
- Delivery confirmation when your package arrives
To track your order:
- Check your email for the shipping notification
- Click the tracking link in the email
- Monitor your package status online
- Receive delivery updates via email and SMS (if opted in)
Delivery Locations
We ship to:
- All areas within South Africa
- Selected international locations (additional fees apply)
- Residential and business addresses
- PO Boxes (where applicable)
What If My Order Is Delayed?
If your order hasn't arrived within the estimated timeframe:
- Check your tracking information for updates
- Allow an additional 2-3 business days for delivery
- Contact us at support@kacon.co.za if the delay exceeds 7 business days
- We'll investigate and provide a solution
Important Notes
- Delivery times are estimates and not guaranteed
- Weather, courier delays, and unforeseen circumstances may affect delivery
- Signature may be required for certain items
- We're not responsible for delays caused by courier services
Questions About Your Order?
If you have any questions about your order status or delivery, please contact us:
- Email: support@kacon.co.za
- Phone: +27 (0) 123 456 7890
- Hours: Monday-Friday, 9AM-5PM (South African Time)
Where are your products manufactured?
Our Manufacturing Commitment
We're proud of the quality of our products, and that starts with where and how they're made. We work with trusted manufacturing partners both locally and internationally to bring you the best products at fair prices.
Manufacturing Locations
Our products are manufactured in carefully selected facilities across:
- South Africa: Local manufacturing supports our community and reduces shipping distances
- Asia: Specialized manufacturing partners for specific product categories
- Europe: Premium manufacturing for select high-end items
Each location is chosen based on expertise, quality standards, and ethical practices.
Our Quality Standards
Regardless of where products are made, we maintain strict quality standards:
- Rigorous Testing: All products undergo quality inspections before shipment
- Safety Compliance: Products meet or exceed international safety standards
- Durability: Materials and construction are tested for longevity
- Sustainability: We prioritize environmentally responsible manufacturing practices
Ethical Manufacturing
We're committed to ethical manufacturing practices:
- Fair labor practices and safe working conditions
- Compliance with international labor standards
- Transparent supply chain partnerships
- Regular audits of manufacturing facilities
Why Multiple Locations?
Working with multiple manufacturing partners allows us to:
- Offer a wider variety of products
- Maintain competitive pricing
- Support local economies
- Reduce environmental impact through optimized logistics
- Ensure consistent quality across all product categories
Product Transparency
We believe in transparency. If you want to know more about where a specific product is manufactured, please:
- Check the product page for manufacturing details
- Contact us at support@kacon.co.za for specific information
- Ask about certifications or quality documentation
Our Promise
Every product we sell is backed by our commitment to quality, safety, and ethical manufacturing. We stand behind our products and are confident in their quality, regardless of where they're made.
How much does shipping cost?
Shipping Rates & Options
We offer transparent, competitive shipping rates with multiple delivery options to suit your needs. You'll always see the exact shipping cost before you complete your purchase.
Standard Shipping Rates
South Africa Delivery:
- Orders under R500: R49 flat rate
- Orders R500 - R1,000: R79 flat rate
- Orders over R1,000: FREE SHIPPING
Remote Areas: Additional R30-50 may apply for delivery to remote locations
Free Shipping Threshold
FREE SHIPPING on orders over R1,000!
- Applies to all South African addresses
- No coupon code required
- Automatically calculated at checkout
- Includes remote areas (with possible small surcharge)
Expedited Shipping Options
Express Delivery (1-2 Business Days):
- Available for orders placed before 2PM on business days
- Additional fee: R150
- Applies to Johannesburg and surrounding areas
- Select at checkout
Next Day Delivery (Selected Areas):
- Available for Gauteng region
- Additional fee: R200
- Must order before 12PM for same-day processing
International Shipping
We ship to select international locations:
- Botswana, Namibia, Zimbabwe: R150-250 depending on location
- Other African Countries: R300-500 (contact us for quote)
- International (Outside Africa): Contact support@kacon.co.za for custom quote
Shipping Cost Transparency
You'll see shipping costs:
- In your shopping cart before checkout
- At the checkout page before payment
- In your order confirmation email
- In your tracking information
No hidden fees or surprise charges!
Delivery Options at Checkout
Choose your preferred delivery method:
- Home Delivery: Delivered to your residential address
- Business Delivery: Delivered to your workplace
- Courier Pickup: Pick up at your nearest courier branch
- PO Box Delivery: Available for select areas
Shipping Timeline
Standard Shipping (3-5 Business Days):
- Processing: 1-2 business days
- In transit: 3-5 business days
- Total: 4-7 business days from order
Express Shipping (1-2 Business Days):
- Processing: Same day (if ordered before 2PM)
- In transit: 1-2 business days
- Total: 1-3 business days from order
Tracking Your Shipment
You'll receive:
- Shipping confirmation email with tracking number
- Real-time tracking link to monitor your package
- SMS updates (if opted in)
- Delivery confirmation when package arrives
Special Offers & Promotions
Watch for our seasonal promotions:
- Free shipping on orders over R750 during sales
- Free shipping on first orders (sign up for newsletter)
- Bundle deals with free shipping included
Questions About Shipping?
If you have questions about shipping costs or options:
- Email: support@kacon.co.za
- Phone: +27 (0) 123 456 7890
- Hours: Monday-Friday, 9AM-5PM (South African Time)
We're happy to help you find the best shipping option for your needs!
